Should the customer request on-site service this will be charged at £35 per hour including travelling Monday to Friday 8am~6pm. Work outside these hours will be done only by prior agreement and at a cost of £45 per hour.
*Return to Base Warranty Delivery Information
All items sold by Spillard Safety Systems that require replacement parts sending to the customer are despatched with the intention that the item will be with the customer before 12pm on the next working day. Couriers used are typically TNT and Royal Mail.
However, due to the nature of the courier / postal service, Spillard Safety Systems cannot be held responsible for items that may be delayed in transit.
Should a customer require any further delivery options – i.e., guaranteed next day, ‘before 9 am’ or ‘Saturday delivery’ these are available at an extra charge.
In the event of a fault with a product covered by the ‘enhanced warranty’, procedures as for the RTB warranty should be followed.
However, in the event of an exchange unit not rectifying the fault and/or the customer insisting on on-site service the following procedure will be used.
a. If on-site service is required within 96 hours of the fault being reported, Spillard Safety Systems reserves the right to charge labour at £35.00 per hour including travelling.
b. If on-site service is carried out after 96 hours of the fault being reported, no charge will be made.
In the event of a fault with a product covered by On-Site warranty Spillard Safety Systems will aim to attend site within 72 hours of a reported fault.
Exceptions to the Enhanced and On-Site Warranty
Please note that only complete systems – e.g. camera, monitor, distribution box, cable – originally fitted by SSS or a fitter approved by SSS have the ‘enhanced’ or ‘on-site’ warranty option.
Where a system has been fitted by anyone other than those mentioned above and on-site service is requested SSS reserves the right to charge labour costs at the applicable rate.
Should an individual item – for example, a camera – be fitted to a machine where the existing system is out of warranty the replacement item carries a twelve month return to base warranty, not ‘enhanced’ or ‘on-site’ warranty.
‘Enhanced’ and ‘on-site’ warranty covers mainland UK only.
Information for Customers Requiring On-Site Service
Spillard Safety Systems must be made aware of any induction courses / special site requirements before the arrival of the engineer.
Attendance on site to work is subject to our fitters having safe access to the machine. The supply of necessary equipment required to allow safe access to the machine (scaffolding, ‘cherry-pickers’, ladders, harnesses, etc) is the responsibility of the site being visited not of Spillard Safety Systems. Where the necessary equipment is not made available Spillard Safety Systems will not attend the machine and a charge may be made to cover travel costs & time on site.
If access to a machine is not granted within 15 minutes of arrival, Spillard Safety Systems reserve the right to reschedule the call. If a call is re-scheduled a charge will be made for time lost.
It is expected that machines will be made available to engineers from Monday to Friday 8am ~ 6pm. For weekend work a £45 per hour charge including travelling is mandatory.
All Round Vision Convex Mirrors
All Round Vision convex mirrors are covered by a 12 month RTB warranty.
Optronics Camera Systems
Colour Systems (Flat Screen)
Optronics ‘M’ Series, ‘5000’ & ‘6800’ Series Twelve months ‘Return to Base’ warranty
Industrialised Series, OPT5600 3 year enhanced warranty
If any camera system component (i.e., camera, monitor or distribution box) is changed by the customer, SSS must be informed of the change, quoting machine serial number, replacement component serial number and the date of replacement. Failure to inform SSS of any changes may invalidate any remaining warranty.
PreView Object Detection Radar Systems
Two year ‘RTB warranty’
Two year ‘enhanced warranty’.
Two year ‘enhanced warranty’.
12 month RTB warranty.
Grammer & Sears Seats are covered by a 12 month RTB warranty.
All seat belts supplied by Spillard Safety Systems are covered by a six month ‘RTB’ limited warranty.
Faulty parts returned should not be repaired
All Round Alert Safety Lighting
ARA safety lighting, excluding SP497 and SP498 LED lights, are covered by a 12 month RTB warranty.
SP497 and SP498 LED lights are covered by a 3 year RTB warranty.
ARA Flash Tubes and Bulbs are not covered by warranty
Preco Safety Lighting and Reverse Alarms
Preco reverse alarms and safety lighting are covered by a two year ‘RTB’ warranty.
This warranty does not cover the flash tube / bulb. (See below)
Preco Flash Tubes and Bulbs
Preco flash tubes are covered by a six month warranty.
This warranty is applicable to all units sold either individually or as part of a light.
BBS Reverse Alarms
BBS reverse alarms are covered by a two year RTB warranty.
All Round Alert Safety Whips
ARA safety whips are covered by a 12 month RTB warranty.
Fire extinguishers are covered by a 12 month RTB warranty.
Flight systems engine management
Flight Systems engine management systems are covered by a 12 month RTB warranty.
Access steps are covered by a 12 month RTB warranty.
All items within the package are covered by a 12 month on-site warranty. Items covered by warranty include: ‘Seat belt not engaged’ audible warning ‘Handbrake not applied’ audible warning Reverse alarm Reversing camera system Near side front parking sensors Rear proximity sensors
Spillard Safety Systems endeavours not to charge for warranty labour wherever possible.